Shipping/Return Policies

Shipping Policy

Processing Time

  • All orders are processed within 1–3 business days after receiving payment confirmation.

  • Orders are not shipped or delivered on weekends or holidays.

  • Custom or personalized items may take 5–7 business days to prepare before shipping.

Shipping Confirmation & Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your shipment using the carrier’s website.

International Shipping

  • Vodkaleti Formations LLC ships internationally to select countries.

  • Import duties, taxes, and customs charges are the responsibility of the buyer.

  • Estimated delivery: 7–21 business days, depending on the destination.

Standard Shipping

USPS / UPS

  • 3–7 business days

  • Calculated at checkout

  • Expedited Shipping

FedEx / DHL

  • 2–3 business days

  • Calculated at checkout

Free Shipping

  • Orders over $100

  • 5–7 business days

Return & Refund Policy

Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Item must be unused, undamaged, and in original packaging.

  • Returns are not accepted for:

    • Personalized or custom-made items

    • Gift cards

    • Downloadable digital products (if applicable)

Return Process

  1. Contact us at support@vodkaletiformations.com with your order number and reason for return.

  2. Once approved, you’ll receive return instructions and a shipping label (if applicable).

  3. Ship items back within 7 days of approval.

You are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

  • Refunds are processed within 5–10 business days after receipt and inspection of returned items.

  • You will receive a confirmation email once your refund has been issued.

  • Refunds are credited back to the original payment method.

Exchanges

  • Exchanges are accepted for items of equal value. Notify us within the return window, and we’ll guide you through the process.

  • If the item you want is out of stock, a refund will be issued instead.

Defective or Damaged Items

  • If your order arrives damaged, please email support@vodkaletiformations.com within 48 hours of delivery with photos of the damage.

  • We’ll offer a replacement or refund depending on your preference.